TERMS OF SERVICE

1. OVERVIEW

Welcome to MyDZHosting, a provider of web hosting services. The following terms and conditions govern all use of our services and the website located at https://mydzhosting.com (the "Site"). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, MyDZHosting's Privacy Policy) and procedures that may be published from time to time on this Site by MyDZHosting (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the Site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these terms and conditions are considered an offer by MyDZHosting, acceptance is expressly limited to these terms.

INFORMATION ABOUT US

  • https://mydzhosting.com is a website operated by MyDZHosting (“we”, “us” and “our”). We are registered in London under company number 14530659 and have our registered office at 71-75 Shelton Street, Covent Garden, London, London, United Kingdom.
  • Please note that by requesting the services from MyDZHosting, you agree to receive our regular newsletter via email. This will be our main method of communicating with you and will keep you informed of any changes to our services, billing, scheduled maintenance and account access details.
  • Contracts for the purchase of services on our website will be governed by the laws of the country of operation. Any disputes arising from or related to these contracts will be subject to the jurisdiction of the courts of the country of operation. The language used for the conclusion of the contract between us will be the language of the country of operation.

    YOUR STATUS

    • By subscribing to our services through our website, you confirm that:
    • You have the legal authority to enter into binding agreements.
    • you meet the minimum age requirement for entering into legally binding agreements.
    • If you are acting on behalf of a company or other organization, you warrant that you have the authority to legally bind that organization and place an order on their behalf.
    • THE ORDER PROCESS

      You can only place an order for our services once you have registered an account with us. The information provided during registration must be accurate and complete. By creating an account, you agree that we may restrict access to your account and the services we provide if we have reason to believe that the information you have provided is incorrect. It is important to keep your username and password confidential and not share them with anyone else. If you suspect that your username or password has been compromised, please contact us immediately.

      Before placing an order, you will have the opportunity to review a summary of the Services you have selected and the total cost. You will also have the option to make any necessary adjustments or corrections before finalizing your order.

      Before submitting an order, you will be prompted to provide payment details. We accept a variety of credit and debit cards, as well as paperless direct debit options. It is important to note that in some cases, a credit or debit card may be required for your initial order.

      Once an order has been placed, we will send you a confirmation email detailing the services you have ordered. This confirmation will be sent to the email address associated with your account. You can also find copies of previous invoices in your account dashboard.

      HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

      After placing an order, you will receive a confirmation email from us outlining the details of the services you have ordered. This confirmation will serve as our acceptance of your offer to purchase our services. Please note that all orders are subject to our acceptance and we reserve the right to decline any order at our discretion.

      Once you have placed an order on our website, we will review it carefully to ensure that we are able to fulfill it. Upon approval, we will send you a confirmation email, noting that your order has been received and outlining the details of the services you have requested. This confirmation will serve as a binding agreement between us, and we will begin working on fulfilling your order as soon as possible. Please note that we reserve the right to decline any order for any reason.

      We reserve the right to cancel or modify any order at any time, for any reason. This may include, but is not limited to, errors in pricing, product availability, or system errors. In the event of cancellation, any payments made will be refunded in full.

      OUR STATUS

      We do not endorse or take responsibility for the content of external websites. Our provision of links to other websites does not constitute an endorsement or recommendation of the services or products offered by those websites. It is your responsibility to evaluate the accuracy, completeness, and usefulness of any information or other content available on these external websites.

    • Our liability to you in connection with any product or service purchased through our website is strictly limited to the purchase price of that product or service.
    • CONSUMER RIGHTS

      If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Contract Regulations 2013 allow you to cancel the Contract at any time within 14 working days, beginning on the day after you received the Acceptance Confirmation.

      However, by placing your order for the Services, you agree to us starting supply of those Services before the end of the seven working day cancelation period referred to here. As such, you will not have the right to cancel the Contract under the Consumer Contract Regulations 2013

    • Your statutory rights are not in any other way affected by this clause.
    • THE LIMITATIONS OF OUR MONEY-BACK GUARANTEE

      You have the right to end the contract for the hosting service you have purchased after it has been formed.

      In such cases, you may cancel at any time within 30 days, beginning on the day after you received the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for the Hosting Service you have ccanceled We will refund the price you have paid to the credit card, debit card or other account you used to make that payment. No other refund will be made. Limited to one per customer.

      Before the conclusion of the 30 day period referred to in item G(b) above, you must notify us by opening a support ticket if you wish to cancel the Contract. We will reply to you in order to confirm your cancellation request as part of our ccancelation process. By responding to this confirmation, you must reconfirm your cancellation request; otherwise, we will keep providing the hosting service and your cancellation would be useless. This will prevent us from erasing any information that you need to keep.

      In conclusion, the following services are not subject to cancellation under the restricted money-back guarantee:

    • Domain Registration and Domain Registration Renewals.
    • Private SSL certificates.
    • Virtual Nameservers and other ‘add on’ products.
    • Virtual Private Servers (VPS) and associated products.
    • PRICE AND PAYMENT

    • The price of any Services will be as quoted on our website (exclusive of VAT).
    • The total cost of your order of the Services will be set out clearly before you submit your order for the Services.
    • Prices are liable to change at any time. We will notify you of a change in our prices at least 14 days before the price increase comes into force. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to your account.

      Due to the number of Services offered for sale, it is possible that despite our efforts some Services may be incorrectly priced. We deal with these situations accordingly:

    • When approving your order, we shall apply the lower pricing, if the true cost of a Service is less than our quoted cost;
    • We generally contact you for instructions prior to accepting your order if the real cost of a Service is higher than the price indicated on our website; and
    • Even after sending you an Acceptance Confirmation, we are not obligated to offer the Services to you at the erroneous (lower) pricing.
    • We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent if necessary. If this method is sought, you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us.

      Time for payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorized by your credit card provider or bank, you hereby authorize us to seek payment from any other credit card, debit card or direct debit registered against your account.

    • If we fail to authorize payment your account may be suspended.
    • QUALITY

      We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.

    • We will not be liable for a breach of the warranty provided above unless:
    • you give written notice of the breach to us
    • we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you
    • the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any)

    • you alter the Services without our written consent
    • the problem arises because of misuse
    • If we are in breach of the warranty in accordance with the clause above we will, use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price.

      By accepting these terms, you acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.

      ACCESS TO THE HOSTING SERVICE

    • It is your responsibility to ensure that necessary arrangements for access to our Hosting Services are in place.
    • You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy).

      HOSTING SERVICE SERVICE LEVELS

    • We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavors to keep downtime to a minimum.
    • DELETION OF YOUR DATA

    • It is your responsibility to ensure that necessary arrangements for access to our Hosting Services are in place.
    • You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy).

      HOSTING SERVICE SERVICE LEVELS

    • If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system.
    • Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
    • OUR LIABILITY

    • We do not monitor and will not have any liability for your material or any other communication you transmit by virtue of the Hosting Services.
    • Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider
    • No guarantee or representation is given that the Hosting Services will be free from security incidents or unauthorised users.
    • All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
    • We do not exclude or limit in any way our liability:
    • for death or personal injury caused by our negligence;
    • under section 2(3) of the Consumer Protection Act 1987
    • for fraud or fraudulent misrepresentation
    • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    • We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:

    • loss of income or revenue.
    • loss of business.
    • loss of profits or contracts.
    • loss of anticipated savings.
    • loss of goodwill.
    • loss of software or data.
    • wasted expenditure (such as pay per click advertising costs)
    • wasted management or office time.
    • Subject to these terms and conditions, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed 100% of the price you have paid to us for the Services during the 12 months preceding the event giving rise to the liability in question.

      You are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Hosting Service).

      Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller’s individual liability will be set out in the seller’s terms and conditions. You should consult such terms and conditions.

      SUPPORT

      Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.

      We do not provide telephone technical support. Support is provided via online support ticket or online chat.

      IP ADDRESSES

      You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you throughout use of upon the expiry or termination of Services.

      Any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.

      If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.

      BACK-UP OF YOUR MATERIAL AND OUR SERVERS

      It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services. We provide free tools to make website and database backups in our control panels. In the event of loss of or damage to your material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.

      We will follow our archiving procedures for the data stored on our servers.

      We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.

      HOSTING SERVICE USAGE LIMITATIONS

      The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order.We will follow our archiving procedures for the

      The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you may upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in our control panel.

      Unless the Hosting Service package you order includes a virtual private server, you will only be allowed to use a maximum of 10% of our server’s processing capacity when using the Hosting Service package you order.

      We may allow your usage to exceed this CPU limitation, and we will speak to you about your hosting requirements if your usage has a detrimental effect on our other customers. Please note that this right is at our absolute discretion,

      The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order.

      Any mailboxes that have not been accessed for 100 clear days will be automatically deleted from our system.

      When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.

      A breach of either the Website Terms of Use or Acceptable Use policy will entitle us to terminate the provision of Services to you.

      CHANGES TO OUR TERMS AND CONDITIONS

      We have the right to revise and amend these terms and conditions from time to time.

      You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

      No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.